Customer Service

Shipping

All Waco Running Company orders are shipped via United Parcel Service. Product availability will determine when orders will ship. Order picking and processing time will determine delivery time.

Oversized and/or heavy items such as Normatec Products, Freeze Sleeves, Impact Guns, Large Foam Rollers, etc. are subject to oversized shipping fees.

Orders are processed within 3 days of the order excluding weekends and holidays. All weekends and holiday orders will be processed within 3 days of the following Business Day. Business Days are considered Monday - Friday, not including holidays. Estimated shipping times frames are just estimates. 

Once orders have been processed and shipped you will receive a shipping confirmation email with a tracking number from USPS. You may use your tracking number to track your package. 

Online Returns and Exchanges

Waco Running Company wants you to be completely satisfied with your purchase. Our online sales merchandise can be returned within 30 days from date of original purchase. Items must be returned in good condition and have original packaging/boxes/tags. We can not return underwear or nutrition. All sales final on electronics (Garmin, Shokz, Etc) and clearance merchandise.

We do not pay for return shipping, however your initial shipping cost (if incurred) will be refunded. All sales final on clearance merchandise.

To return merchandise, you may return it to the store or you may mail it to the following address: